Thank you for visiting Zozoarts.com . We are committed to providing you with a unique handmade jewelry and ensuring a smooth shopping experience.

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TERMS OF USE - Zozoarts

 

You are welcome to place your secured order.

Please provide your details: full name, address and phone number.

 

Since the items are handmade manufactured and made by order

it will take up to 7 working days.

 

When your item ships, you will receive a confirmation email

along with a tracking number.

It can take from three to five days express shipping with DHL.

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Shipments are sent to the address you provide, so please make 

sure it is current and correct.  

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PACKAGING

Thoughtful care is taken to ensure your items arrive safely at their  destination.

 

Items are beautifully wrapped and boxed and / or  

 

bubble wrapped to provide security and protection during shipping.

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SHIPPING COSTS

 

Shipping locals in Israel cost 40 Shekel,

worldwide are due to EMS shipping costs.

 

International duties, import fees and any additional local taxes that  

 

your country or state applies are not included and are the  

 

customer's responsibility.  

 

TAXES, DUTY

 

Orders to countries outside Israel may be subject to import duties  

 

and / or taxes, which are applied when your package reaches your  country.

 

Your order is shipped on a Delivery Duty Unpaid basis.  

 

We are unable to estimate the amount of duties and taxes your  

 

package will incur as these charges are imposed directly by your  

Payment of these is necessary to release your order from customs.

 

For more information, please contact your local customs office.

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WHOLESALE

 

Volume discounts are available: 10 items or more.

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RETURNS POLICY

 

Refunds are accepted in original package. Items must be returned within 7 days of  receipt with tracking.

 

Please contact me prior to sending anything  back.

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In any case of return for exchange or cancellation of the purchase the shipping cost, insurance and / or tax fees will not be refunded  

 

Contact me for a quote.

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FAULTY ITEMS / GUARANTEE

 

All items are quality checked but very occasionally there may be a  

 

fault that was not found.

 

Please note that wear and tear in the course of normal use is not  

 

considered a manufacturing fault. Jewelry and crystal items are  

 

delicate and should be handled carefully. Crystal stones breaking  

 

from mishandling is not considered a manufacturing fault.              

 

Please see Care Instructions on the website for further information  

 

on this. If you find your pieces has a manufacturing fault I will  

 

gladly repair, exchange or refund the original piece in accordance  

 

with the following process:

 

 The product must have been purchased within 1 months of  

 

notification.

 You must notify  Zozoarts by email with:  

 

- a photograph of the item with a description of the fault  

 

- a "proof of purchase", being either the email confirmation or  

 

bank statement.  

 

Zozoarts will respond within 4 business days.

 

 Items must be sent via a trackable method.

 

 Zozoarts cannot be held responsible for goods that may be  

 

lost or damaged during return shipping. So please ensure all items  

being returned must be securely packaged with protective  

 

wrapping and clearly addressed. Any items not thoroughly  

 

packaged to avoid damage during transit will not be accepted, so  

 

please take care when posting.

 Refunds will be made through Bit or pay box in Israel and back to your credit card overseas. The refund will be  

 

processed as soon as the items have been received by Zozoarts. However, please allow up to 14 days from the day you  

 

return the item for your account to be credited.

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GENERAL PRIVACY INFORMATION

 

Your privacy is important to us and we ensure that the information  

 

you provide is collected and held in accordance with relevant  

 

privacy law. If you choose to provide your personal details to us,  

 

we may collect the requested information from you including your  

 

name and contact details and any other information that you  

 

supply.

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PAYMENT OPTIONS

 

Credit cards,

BIt or Paybox on request in Israel,

Items are shipped after the payment clears.

 

 

REPAIRS

 

Repairs to damaged goods are assessed by case and may incur a  

 

fee if repair is possible.

 

CUSTOM MADE ORDERS

 

Available !!! 

Are not refundable.

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